Since 2021
Set up in Portugal in March 2021.
Contact Center
Hi, I'm Maria.
Head of the Volkswagen Group Services Contact Center.
Our team supports customers of the Volkswagen Group brands across different projects and markets. We are based in Portugal and all of us work remotely.
About the Contact Center
The Volkswagen Group Services Contact Center was set up in Portugal in March 2021. From here, it supports customers and partners of the Volkswagen Group in several European markets, including Germany, Spain, France and Italy.
At first, the work focused mainly on the German market, and the operation later expanded to other countries. Today, the open roles, in the Roadside Assistance project, require native or C1-level German.
From Portugal
Support for Group customers and partners in several European markets.
In German and other languages
Multicultural teams, with several nationalities and languages.
100% remote
The team works remotely from all over the country.
The team's projects
The Contact Center works for several areas of the Volkswagen Group, including these two projects. The open roles are in Roadside Assistance; all Automotive Service positions have been filled.
Roadside Assistance
We provide roadside assistance by phone to German customers of Volkswagen Group brands whose vehicles have suffered a mechanical breakdown. Our team receives assistance requests and coordinates towing and other necessary services, including incidents that occur abroad. Fluency in both German and English, as well as availability to work shifts, is required for this project.
Current opportunitiesAutomotive Service
We support current and prospective customers in the German market with enquiries about vehicles and products from the Volkswagen Group’s passenger car and commercial vehicle brands. Support is provided by phone, email and chat, covering sales, aftersales and other customer needs. Fluency in German is required for this project; English is not mandatory.
All positions filled
Remote work across Portugal
The Contact Center team works 100% remotely, from all over Portugal.
More balance. More freedom.
Remote work lets us bring our working life closer to what matters in our personal life, while still being part of a team that works for an international group.
“Working remotely allowed me to move back to Campo Maior and enjoy a better quality of life.”
People helping people
Working at the Contact Center means being on the other end of the line when a customer needs help.
That's why we look for people with empathy, listening and communication skills, and a proactive attitude: people who can stay calm, understand the situation and find the best answer.
Want to join the team?
We have three job opportunities available in the Roadside Assistance project, at Junior, Middle and Senior level. Read the job ads and apply through the official Volkswagen Group portal.