Current opportunities

Roadside Assistance

We provide roadside assistance by phone to German customers of Volkswagen Group brands whose vehicles have suffered a mechanical breakdown. Our team receives assistance requests and coordinates towing and other necessary services, including incidents that occur abroad. Fluency in both German and English, as well as availability to work shifts, is required for this project.

Junior€15,022 – €17,178

Junior Contact Center Agent (Roadside Assistance - German Speaker)

Junior level in Roadside Assistance: breakdown support in German by phone, fully remote from Portugal. No previous experience required.

• Native German or C1 minimum (required)
• Fluent English (required)
• Availability for shift work (required)
• Secondary education, 12th grade or equivalent (preferred)
• Previous customer support experience (preferred)
• Understanding of CRM systems
• Strong communication and problem solving
• Familiarity with the automotive sector (considered an advantage)
• Experience with help desk and remote support tools (considered an advantage)

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Middle€16,534 – €18,893

Middle Contact Center Agent (Roadside Assistance - German Speaker)

Middle level in Roadside Assistance: breakdown support in German by phone, fully remote from Portugal. A minimum of 2 years of experience preferred.

• Native German or C1 minimum (required)
• Fluent English (required)
• Availability for shift work (required)
• Secondary education, 12th grade or equivalent (preferred)
• 2 or more years of customer support experience (preferred, not required)
• Understanding of CRM systems
• Strong communication and problem solving
• Familiarity with the automotive sector (considered an advantage)
• Experience with help desk and remote support tools (considered an advantage)

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Senior€19,712 – €21,084

Senior Contact Center Agent (Roadside Assistance - German Speaker)

Senior level in Roadside Assistance: breakdown support in German by phone, fully remote from Portugal. A minimum of 4 years of experience preferred.

• Native German or C1 minimum (required)
• Fluent English (required)
• Availability for shift work (required)
• Secondary education, 12th grade or equivalent (preferred)
• 4 or more years of customer support experience (preferred, not required)
• Understanding of CRM systems
• Strong communication and problem solving
• Familiarity with the automotive sector (considered an advantage)
• Experience with help desk and remote support tools (considered an advantage)

View details