Contact Center Agent (Automotive Service - German Speaker)
About the role
Automotive Service: multichannel support in German on vehicles, electromobility, service and sales, fully remote from Portugal. English not required.
In the Automotive Service team, the role provides German-speaking customers with multichannel support on products and services: vehicle, electromobility, service and sales. It covers complaint handling, helping customers use specific features and reporting product malfunctions.
It is the only one of the four roles where English is not required. It offers training aligned with each career path and the opportunity for rapid growth within the company.
Volkswagen Group Services is a Volkswagen Group company that provides services to Group companies worldwide.
What we are looking for
- Secondary education, 12th grade (required)
- Native German or C1 level, written and spoken (required)
- Fluent English (a plus, not required)
- Experience in phone support or a call center (preferred)
- Familiarity with the automotive sector (a plus)
- Experience with help desk and remote support tools (a plus)
- Understanding of CRM systems
- Strong communication, solution orientation, empathy and teamwork
What we offer
Remote work
100% remote, from anywhere in the country.
Annual gross salary range
Find out more before you apply.
Training
Training shaped around your own path.
Growth within the company
Opportunities to grow and develop your career.
Multicultural teams
Work in a multicultural, international team.
Volkswagen Group
Contract with Volkswagen Group Services Portugal, in Palmela.