Product support in German, fully remote, and the only one of the four roles where English is not required.
Volkswagen Group Services Portugal has opened a Contact Center Agent (Automotive Service - German Speaker) role. It is the first role published outside the Roadside Assistance project, which means there are now two projects with open roles.
The work differs from roadside assistance. Instead of helping people stranded on the road, the Automotive Service team answers questions about products and services: the vehicle, electromobility, service topics, sales and referrals, among others. The posting also mentions enquiries coming in through several channels, logging and resolving complaints, and updating internal databases with technical information.
One thing sets this role apart from the other three, and it is worth spelling out: English is valued, not required. In the three Roadside Assistance roles, fluent English is a requirement alongside German. Here it is not. For someone with native or C1 German and only reasonable English, that is the difference between being able to apply and being ruled out.
The posting asks for upper secondary education, native German or C1 written and spoken, and an understanding of CRM systems. Listed as preferred: experience in phone support or a call centre, familiarity with the automotive sector, and experience with help desk and remote support tools.
Unlike the Roadside Assistance roles, the posting does not mention shift work. It is full-time, and remote from anywhere in Portugal.
The ceiling of this role's salary band matches the Senior level in Roadside Assistance, and the floor matches the Junior – consistent with a posting that sets neither level nor years of experience. The figures are on the job page.
Where you apply: on the official Volkswagen Group careers portal, on the job page. The posting is also published on LinkedIn.
LinkedIn posting, Contact Center Agent (Automotive Service - German Speaker), Volkswagen Group Services Portugal – https://www.linkedin.com/jobs/view/4443941309/
Job page on the Volkswagen Group careers portal – https://jobs.volkswagen-group.com/Volkswagen-Group-Services/job/Palmela-Middle-Contact-Center-Agent-%28Automotive-Topics%29-2950-677/1417750933/
Both checked and verified on 2026-09-13.