55.8% in 2025, the highest figure since 2022. Turnover has settled at 23.5%.
In 2025, 55.8% of contact centre staff in Portugal were on permanent contracts – the highest figure since 2022.
Turnover has settled at 23.5%, down from earlier years when it came close to 50%, and average tenure is 53 months: more than four years.
The numbers come from the 2026 APCC Benchmarking Study and dispel the idea that the sector is just a stopgap. They say nothing about the contract type of these four specific roles, which the postings do not state.
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