Ariana MartinsYes. No specific language certificate is required for the advertised Contact Center roles. The requirement is German at native level or at least C1. The job posting does not list Goethe, telc or ÖSD certificates as a requirement.
What does C1 mean?
C1 is a language proficiency level of the Common European Framework of Reference for Languages (CEFR). The framework distinguishes six levels, from A1 to C2, and describes what a person at each level can understand and do in the language.
At C1 level, you should, among other things, be able to express yourself fluently and spontaneously and use the language flexibly in a professional setting.
How can I assess my level of German?
If you are not sure of your level, you can use the free Europass self-assessment grid. It describes listening, reading, spoken interaction, speaking and writing according to the CEFR levels.
I learned German at home. Does that count too?
What matters is the language skills you actually have. The job posting requires a specific level of German, but not a specific educational path or proof of language skills.
I have a B2 certificate. Can I still apply?
The advertised requirement is at least C1 or native level. A B2 certificate therefore does not match the stated minimum level. What matters, however, is the language skills you actually have.
Do I need Goethe, telc or ÖSD?
No, the job posting does not list a specific certificate from these providers as a requirement. What is required is the corresponding language level.
What is required besides German?
Depending on the advertised role, there are further requirements, for example English skills, a school-leaving qualification, digital skills or customer service experience. That is why it is worth taking a close look at the posting for each role.
Do I have to live near Palmela?
The postings for all four roles, in Roadside Assistance and Automotive Service, describe the work as fully remote. The location given is Palmela.
- Official posting for the Junior Contact Center Agent (Roadside Assistance) role, Volkswagen Group careers portal – https://jobs.volkswagen-group.com/Volkswagen-Group-Services/job/Palmela-Junior-Contact-Center-Agent-%28Roadside-Assistance%29-2950-677/1411740133/
- Common European Framework of Reference for Languages, levels and descriptors, Council of Europe – https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
- CEFR self-assessment grid, Europass – https://europass.europa.eu/en/common-european-framework-reference-language-skills