Authors
Andreia Rocha
Head of Communications
Volkswagen Group Services
About
Andreia Rocha has been Head of Communications at Volkswagen Group Services since 2022, responsible for the company's brand and communications in Portugal and Spain. Her work covers corporate communication, events, employee communication and social media. She has worked in communication, marketing and media relations since 2007 and has held management roles since 2012. She completed executive education at ISCTE.
Articles by Andreia
Automotive Service: a new project at the Volkswagen Group Services Contact Center
What if every contact with the brand were faster, simpler and more personal? That was the aim behind Automotive Service, a project the Volkswagen Group Services Contact Center developed to provide specialised support to Volkswagen Group customers.
Read articleRoadside Assistance and Automotive Service: roles and requirements
Roles and German, English and shift requirements in the Roadside Assistance and Automotive Service projects; only the former currently has open positions.
Read articleElectric vehicles and roadside assistance: what changes for agents
Electric vehicles mainly change the content of roadside assistance calls: the 12 V battery, charging, apps and range.
Read articleGerman–Portuguese car glossary for Contact Center work
A glossary of German automotive terms with their Portuguese translation, organised by the five stages of a call, from the breakdown to after-sales.
Read articleWhy Portugal attracts German-speaking professionals
German-speaking professionals find demand in Portugal's services sector, a mild climate, a good quality of life and fully remote roles.
Read articleHealthcare and Social Security in Portugal: registration and first steps
How the NISS, the SNS user number and the European Health Insurance Card work when you start working in Portugal.
Read articleMoving to Portugal with your family: schools and settling in
Learn about public, private and international schools in Portugal, how children adjust and the role of remote work when moving with your family.
Read article
Job opportunities
See 3 open roles
JuniorJunior Contact Center Agent Roadside Assistance - German Speaker
€15,022 – €17,178Annual gross salary
Portugal, remote work · Full-time · fully remote
View details
MiddleMiddle Contact Center Agent Roadside Assistance - German Speaker
€16,534 – €18,893Annual gross salary
Portugal, remote work · Full-time · fully remote
View details
SeniorSenior Contact Center Agent Roadside Assistance - German Speaker
€19,712 – €21,084Annual gross salary
Portugal, remote work · Full-time · fully remote
View details