ADAC handled 3.7 million roadside call-outs in Germany in 2025
That is 60,000 more than the year before. On average, one call for help every nine seconds.
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Electric cars are now 20.7% of new car sales in the European Union
20.7% of the market in the first half of 2026, against 15.6% in the same period last year.
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The 12-volt battery causes almost half of all roadside breakdowns
45.4% of all breakdowns attended in 2025, against 35.7% ten years earlier.
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Remote work reaches 21.3% of the employed population in Portugal
About 1.15 million people in the second quarter of 2026, 33,100 more than in the previous quarter.
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Average contact centre pay passes a thousand euros for the first time
€1,021 gross per month in 2025, according to the sector association's annual study.
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More than half of contact centre staff are on permanent contracts
55.8% in 2025, the highest figure since 2022. Turnover has settled at 23.5%.
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Portugal has 93 shared services centres and 30,700 jobs
Three in four run in more than one language, averaging four languages per centre.
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Electric cars break down less often than combustion cars of the same age
A five-year-old electric car scored a breakdown index of 10.3 in 2025, against 17.4 for a combustion car of the same age.
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New Automotive Service role opens, the first outside Roadside Assistance
Product support in German, fully remote, and the only one of the four roles where English is not required.
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Applications move to the Volkswagen Group careers portal
The Contact Center Agent roles stop taking applications on this page and move to the Group's official careers portal.
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Roadside Assistance recruits at three career levels
Junior, Middle and Senior roles open for German-speaking customers.
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