Authors

Catarina Duarte

Digital Marketing and External Communication

Volkswagen Group Services

About

Catarina Duarte is a Digital Marketing and External Communication Officer at Volkswagen Group Services, where she started as a communication intern in 2024. She works with the HR and Talent Acquisition teams in Portugal and Spain on internal communication, employer branding and employee onboarding initiatives. She has been producing social media content since 2022 and studied at Universidade Lusófona.

Articles by Catarina

Contact Center 2 min

The human side of the Contact Center

Behind every call, email or digital interaction there is a person. And that human dimension is at the centre of the work done by the Volkswagen Group Services Contact Center teams.

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The role 3 min

Day-to-day work in Roadside Assistance: duties, shifts and tools

Find out about the published responsibilities of remote roadside assistance by phone in German, the shift work involved and the tools used in the role.

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Career 4 min

Junior, Middle and Senior: how the levels differ

The three Roadside Assistance levels differ in the experience sought and the salary band, with the same language, education and shift requirements.

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Moving to Portugal 5 min

Moving to Portugal: the documents you need and the order to follow

NIF, NISS, health user number and residence: the documents you need when moving to Portugal, from the EU or elsewhere, and the order to follow.

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Moving to Portugal 5 min

Opening a bank account and renting a home in Portugal: what you need

To open a bank account in Portugal you need your NIF and an ID document; to rent a home, landlords usually also ask for proof of income and a deposit.

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Applying 6 min

Lebenslauf for German-language customer support: structuring your CV

Format, photo, CEFR language levels and the Roadside Assistance requirements: how to structure a Lebenslauf for German-language customer support roles.

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Career 5 min